Shipping policy

Due to the impact of COVID-19, the logistics time will be extended by 3-10 working days.

• We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day.
• Our shipping time is within 10-15 days, please wait patiently for the update of the logistics information.
• Because some of our products are purely handmade! Due to a large number of orders, we need to produce within 1-2 weeks, so the delivery time will be extended.

Countries We can Ship to:
United States, United Kingdom, Canada, Australia, Austria, Canada, Norway, France, Germany, Israel, Saudi Arabia, Russia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, Mexico

• Please note that these are estimated delivery times only, therefore kitchen-biscuits.com is not guaranteeing delivery dates.
• Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
• Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
• Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

If you have any questions or concerns, please feel free to contact us.

We are happy to receive your letter, contact us：（kailaanzelten@gmail.com）